FAQ (Frequently asked questions)
- How do I proceed through the check out process?
- What is a fulfillment address?
- Can you ship your products anywhere?
- What methods of payment do you accept?
- How do I cancel an order or return an item?
- How do I apply a promotional code to my order?
- How safe is my personal information?
- Which browser should I use to view your site?
- Do I need to install special software to shop online?
- Does your site install cookies?
- How do I enable cookies in my browser?
How do I proceed through the check out process?
Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
What is a fulfillment address?
The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out.
Can you ship your products anywhere?
Yes! However, we are not responsible for additional charges you may incur as a result of international duties.
What methods of payment do you accept?
We accept all major cards. For any related payment issues please contact the Finance team - firstname.lastname@example.org.
How do I cancel an order or return an item?
E-mail us at email@example.com, letting us know that you will be returning an item. Further details on return would follow. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we'll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items. Personalised items are not eligible for return, although we will work with you to find the best solution if this is the case.
How do I apply a promotional code to my order?
At the bottom of the first checkout page (“Secure Order Form – Step 1 of 3”), there will be a section labeled “Promotion Code.” Enter your code there, and you will see the change this made to your order reflected on the next page.
How safe is my personal information?
Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.
Do I need to install special software to shop online?
Does your site install cookies?
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.
How do I enable cookies in my browser?
For specific instructions on how to enable cookies, please select your browser: Microsoft Internet Explorer, Mozilla Firefox , Opera, or Apple Safari.